Hikvision 5 Year Warranty

Hikvision takes quality seriously and puts a lot of effort into ensuring our products are both innovative and reliable. We understand the importance of this, both for peace of mind and cost control, so we have developed extra levels of support for certain products lines: a new 5-year Warranty.


Most of our products come with a standard 3-year warranty, but we know extra support on certain series is welcomed by customers. From 1 January 2020, these products have an extended warranty of five years in total (T&C's apply). This warranty also applies to purchases of these products going forward.

Customers can see the products that qualify for the warranty in the chart below. It automatically applies from purchase, with no action required from customers. That means no registration, no administration and no hassle.  They can simply enjoy enhanced support free of charge - leading to costs savings over the duration of a project. 


Products Group

Category

Line/Series

Warranty

 

Turbo HD Products

 

 

Digital Video Recorders

 

Ultra Series

 

5-Year Free Warranty

 

 

 

 

 

 

 

 

 

IP Products

 

 

Network Camera

 

DeepInView Series

Panoramic Series

Ultra Series

Special Series

 

*excludes Mini PanoVu

 

 

 

 

5-Year Free Warranty

 

PTZ Camera

 

Ultra Series

Special Series

 

 

5-Year Free Warranty

 

 

 

Thermal Products

 

 

All Thermal Products

 

*excludes Temperature Screening products

 

 

 

5-Year Free Warranty

 

Thermal Uncooled Micro bolometer Detector

 

 

10-year Free Warranty

 

 

Network Video Recorders

 

 

DeepinMind Series

Ultra Series

 

 

5-Year Free Warranty

 

 

Non-Video  Products

 

Access Control Products

 

All access Control Products

 

*excludes Temperature Screening products

 

 

 

5-Year Free Warranty

 

 

Security Inspection Products

 

 

Walk-through Metal Detector

 

5-Year Free Warranty