Technical Support

To enable us to remotely log into your Windows laptop/PC, please FOLLOW THIS LINK

We will then require the 9-digit session code.

You may also need to download SADP to enable us to identify your Hikvision products.

To view on Apple Macs you may need iVMS-4200 

Please Note:

The CDS Support Packages cover Monday – Friday 8:30 am – 4:30 pm GMT and exclude bank holidays. Orders placed outside these times will be processed the next working day. All assistance needs to be booked in advance. Click here to book

We will contact you to arrange a convenient date & time, usually via a WhatsApp message.

Our support packages are for the engineer's time to help support and configure any issues and not for the resolution of the issue. If you run out of support time, you will need to renew your package.

For our engineers to be able to help resolve and configure your systems, we may need to carry out a consultation/assessment of your network/products. 

This consultation time will be part of support time.

We use Splashtop to remotely dial into your Pc, for further information about Splashtop, click here