Technical Support

To enable us to remotely log into your laptop/PC, please FOLLOW THIS LINK

We will then require the 9-digit session code.

You may also need to download SADP to enable us to identify your Hikvision products.

Please Note:

The CDS Support Packages cover Monday – Friday 8:30 am – 4:30 pm GMT and excludes bank holidays. Orders placed out of these times will be processed the next working day. All assistance needs to be booked in advance.

Our support packages are for the engineer's time to help support and configure any issues and not for the resolution of the issue. If you run out of support time you will need to renew your package.

For our engineers to be able to help resolve and configure your systems, we may need to carry out a consultation/assessment of your network/products. This consultation time will be part of support time.